As a host, you may cancel a reservation however there may be are penalties and fees associated with the cancellation. The reason for this is because the cancellation may be disruptive to the guests’ plans, and it may impact the reputation and confidence in NookRental. It is in the best interest of the hosts and NookRental to fulfill all confirmed reservations. If a host cancels a reservation, the following consequences map apply except as described below. If a host cannot fulfill a reservation for any reason, it is their responsibility (and not the guest’s) to cancel in a timely manner to allow their guest to adjust their plans.
Cancellation fee
You will be charged a fee if you cancel a confirmed reservation. Typically, we deduct that fee from your first payout after the cancellation. The amount deducted will depend on when you accepted the reservation and how soon before check-in you canceled it:
- More than 7 days before check-in, we’ll deduct $35 from your next payout
- Less than 7 days before check-in, we’ll deduct $75 from your next payout
The cancellation fee will be waived if you have completed at least 20 consecutive bookings without canceling or under the following circumstances:
- Extenuating circumstances – Hosts can cancel reservations without adverse consequences where they can establish that extenuating circumstances or similar conditions beyond their control prevent completion of the reservation. In determining whether the consequences should be waived, we may consider relevant factors including how timely the host cancelled the reservation after becoming aware they could not host.
- Unauthorized parties – Hosts can cancel reservations without adverse consequences where they reasonably believe, and we confirm based on a review of available evidence such as message threads or previous reviews that mention parties, that the guest intends to hold an unauthorized party or event, or otherwise violate our party and event policy.
- Instant Book reservations – Hosts can cancel Instant Book reservations without penalty under certain circumstances. Some examples include:
- The guest makes it clear they’ll likely break one of the host’s house rules, like bringing a pet or smoking
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- The listing does not fit the needs of the guest
- The guest has several unfavorable reviews or a lack of profile information that concerns the host
You’ll be able to cancel Instant Book reservations online penalty-free 3 times in one year for these reasons—after that, you’ll have to contact us to make the cancellation without penalty. Otherwise, host cancellation penalties will apply.
If you cancel a large number of your Instant Book reservations, you may be required to turn off Instant Book.
Account suspension, deactivation, and removal of Superhost status
If you cancel 3 or more reservations within a year, we may suspend or deactivate your listing. We may also remove your Superhost status if you do not maintain a 1% percent or lower cancellation rate.